FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
At aulai®, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
The time frame of order delivery is divided into two parts:
●Processing time: 1-2 business days
●Shipping time: 3-8 business days (excluding weekends and holidays).
Have further questions? Contact us
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Where is my order?
Upon shipment, package tracking information is sent to the email address associated with your order. If you didn’t receive a tracking number, or the tracking seems inaccurate, please
Have further questions? Contact us
How can I track my order?
PleaseEmail Us with your order number.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Products Information
Which stages of pregnancy are aulai maternity clothes suitable for?
aulai maternity wear is designed for all stages of pregnancy—early, middle, late, and postpartum—to accommodate your changing body.
Are the fabrics safe? Will they irritate the skin?
All aulai products use high-quality, skin-friendly fabrics that have passed strict safety tests. They are free from formaldehyde and fluorescent agents, making them suitable even for sensitive skin.
How do I choose the right size?
Please refer to our size chart and select your size based on your pre-pregnancy weight and height. If you’re unsure, our customer service team is happy to assist you.
Contact us
Do your products have nursing-friendly designs?
Some of our products feature discreet nursing openings for convenient breastfeeding. Please refer to the product details page for more information.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks,aulai!"
Sofia R. Alberta,USA.